Refund policy

💚 Normal Shipping Stress

My hope is that every plant that arrives at your door brings a little joy to your day. While I take great care in preparing each order, live plants can experience some stress during shipping and while adjusting to a new environment.

Minor cosmetic changes such as leaf yellowing, leaf drop, soft leaves, drooping, or other signs of shipping stress can occur and are not necessarily considered damage. In many cases, plants simply need time and proper care to acclimate.

Once a plant has been delivered, its condition can also be affected by the environment and care it receives, including temperature, sunlight, watering, repotting, humidity, and other changes to its growing conditions.

💚 If There Is an Issue

If there is an issue with your plant upon arrival, please contact me promptly and include clear photos of the plant and packaging. I am always happy to discuss the situation and will do my best to find a solution.

While I take great care in preparing and packaging every order, I cannot assume responsibility for delays caused by the shipping carrier, weather conditions, or damage that occurs after delivery, including damage resulting from a package being left outdoors or exposed to extreme temperatures, or from changes in care or growing conditions after arrival.